We at SWS Federal Credit Union value the privacy of our members. You have chosen to do business with us, and we recognize our responsibility to keep the information you provide to us secure and confidential. We believe that all personal financial information specific to you that you provide SWS Federal Credit Union through any channel constitutes personal information. Protecting your privacy, along with your financial assets is our top priority. SWS Federal Credit Union is committed to servicing all the financial needs of its members. As a service to you, our member, we may share information with select third parties that can offer valuable products and services that may interest you. When we share information with other parties for marketing purposes, you can expect them to treat it with the same strict standards as your credit union.

This privacy policy, explains how we protect the privacy of your personal information and when we release information about you under certain situations, such as to maintain your account, or other circumstances as required or permitted by law.

Information We Collect and Disclose to Others

In the course of doing business, we collect and use various types of information, such as information available from public records and credit reports, as well as information you provide to us. We may also access information about you, such as credit reports, when considering a request from you for additional services or when exercising our rights under the law or any agreement with you. In addition, we collect information about you from the following sources:

  • Information we receive from you on applications and other forms you submit to us, such as your name, address and social security number.

  • Information about transactions with us, our affiliates or others such as account balances and payment history.

  • Information we receive from credit reporting agencies, such as your credit worthiness and credit history.

We may also disclose all the information that we collect as described above. We do not disclose any non-public personal information about our members and former members to anyone, except as permitted by law.

Sharing Information with Third Parties

We may disclose non-public personal information about you to financial service providers such as insurance agents. We may also disclose non-public personal information about you to nonaffiliates third party processors as necessary to complete transactions, maintain accounts and records, and as permitted by law.We may disclose all the information we collect as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. We may also disclose information about you, under other circumstances, as permitted or required by law.

Confidentiality and Security of Information

Keeping your financial information secure is an important responsibility that is taken seriously at SWS Federal Credit Union. We value your trust and handle your information with care. We restrict access to non-public personal information about you except to those employees who need to know that information to provide products or services to you. Our policies and procedures emphasize the importance of keeping our members' information confidential. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information.

Controls and Alerts

The Controls & Alerts App periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the End User’s selection. End Users can change their location permissions at any time in their device settings.

Accuracy of Information

We make every effort to ensure that our records contain accurate, current and complete information. If you find that your account information is inaccurate, please call us at (925) 228-4545 or write to us at 1700 Pacheco Blvd, Martinez, CA 94553.. We will promptly investigate and make any necessary changes to update our records.

Termination of Membership

If you decide to terminate your membership with SWS Federal Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.